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Call Center CRM  

Call Center CRM 9.0.5 Windows

    Platform: WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Win2000,Other,Windows 8
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Size: 403 KB Buy Now  
Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to:

Automatically track all customer interactions
- Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record.

Automatically save and manage Customer Opt-Out and Contact Preferences
- Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.) in IVR application when they call in.

Automatically display customer information to agents
- Fully integrated with agent desktop software, Call Center CRM increases organizational intelligence and efficiency by automatically displaying customer information, such as contact and buying history, when a call is connected to an agent.

Intelligently, efficiently recognize callers and serve them accordingly
- Automatically direct callers to the appropriate department, agent, Interactive Voice Recognition menu, recorded-message language, custom welcome message or however you'd like to personalize their experience when calling you.

Design and manage sales and marketing campaigns
- Search customers and automatically create new outbound campaigns based on location, buying preferences, sales activity, purchasing history or other differentiation.
Click to view Call Center CRM screenshots
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Publisher: Voicent Communications, Inc | More by Voicent Communications, Inc | Visit Home Page
Downloads: so far this month, 0 last month, 28 total
License: Freeware Buy Now
Last updated: More than a year ago (23 Oct 13)
Install support: Install and Uninstall
Requirements: Windows 2000/XP/2003/2008/Vista/Win7/Win8
Recent changes: Call Center CRM
Publisher Country: United States of America
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