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ITSM Excellerator (Multi-User License, Download)  

ITSM Excellerator (Multi-User License, Download) 1.1 Windows

    Platform: Windows 3.1x,Win95,Other systems,WinCE,WinNT,Windows 2000,WinXP,Win98,WinME,Windows Server 2003,XP Tablet PC,Windows XP x64,Windows Server 2003 x64
(No download - this is a Buy-Only product)   Buy Now   
  $ 49.00  

ITSM Excellerator

v1.1

 

The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes:

 

t

Process Excellence Master Program Plan

t

Process Excellence Program Awareness & Overview

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Detailed Program Charter & Planning Criteria

t

Detailed Program Charter & Planning Criteria

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Critical Success Factors & Key Performance Indicators

t IT Services Environment Assessment
t IT Services Improvement Action Matrix
t Measurement Planning & Program Overview
t Measurement Program Charter
t Process Measurement Workbook
t ITSM Metrics Library & Design Workbooks
t Communications Planning & Stakeholder Workbooks

 

> Product Preview

 

All templates include specific examples and guidelines for accelerated deployment, including:

 

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Over 400 supporting service improvement tasks, milestones, key goal indicators and detailed activity descriptions

t Example measurement workbooks for all IT Service Support processes linked to IT objectives and business goals
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Specific criteria, thresholds and weights to ensure prioritized improvement of IT service gaps

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IT services environment criteria for evaluating maturity levels of documentation, communications, process integration, skills, staffing, controls and governance

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Library of over 520 specific IT metrics representing all 10 ITIL Service Support & Delivery processes

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Value-based design templates to align IT measurement with business goals and objectives

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Measurement mapping of trends, inputs, metrics types, formats, frequencies and ownership

t Key performance indicators for IT service accuracy, control, cost, efficiency, quality and timeliness
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Outlining target audiences and communications activities for process improvement and service awareness...and more


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Publisher: ProcessWorx LLC | More by ProcessWorx LLC | Visit Home Page
Downloads: so far this month, 0 last month, 3 total
License: Shareware $ 49.00
Last updated: More than a year ago ( 2 Oct 09)
Install support: No Install Support
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