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ITSM Excellerator (Single User, Download)  

ITSM Excellerator (Single User, Download) 1.1 Windows

    Platform: Windows 3.1x,Win95,Other systems,WinNT,Windows 2000,WinXP,Win98,WinME,Windows Server 2003,Windows XP x64
(No download - this is a Buy-Only product)   Buy Now   
  $ 29.00  

ITSM Excellerator



The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes:



Process Excellence Master Program Plan


Process Excellence Program Awareness & Overview


Detailed Program Charter & Planning Criteria


Detailed Program Charter & Planning Criteria


Critical Success Factors & Key Performance Indicators

t IT Services Environment Assessment
t IT Services Improvement Action Matrix
t Measurement Planning & Program Overview
t Measurement Program Charter
t Process Measurement Workbook
t ITSM Metrics Library & Design Workbooks
t Communications Planning & Stakeholder Workbooks


> Product Preview


All templates include specific examples and guidelines for accelerated deployment, including:



Over 400 supporting service improvement tasks, milestones, key goal indicators and detailed activity descriptions

t Example measurement workbooks for all IT Service Support processes linked to IT objectives and business goals

Specific criteria, thresholds and weights to ensure prioritized improvement of IT service gaps


IT services environment criteria for evaluating maturity levels of documentation, communications, process integration, skills, staffing, controls and governance


Library of over 520 specific IT metrics representing all 10 ITIL Service Support & Delivery processes


Value-based design templates to align IT measurement with business goals and objectives


Measurement mapping of trends, inputs, metrics types, formats, frequencies and ownership

t Key performance indicators for IT service accuracy, control, cost, efficiency, quality and timeliness

Outlining target audiences and communications activities for process improvement and service awareness...and more

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Publisher: ProcessWorx LLC | More by ProcessWorx LLC | Visit Home Page
Downloads: so far this month, 0 last month, 84 total
License: Shareware $ 29.00
Last updated: More than a year ago ( 2 Oct 09)
Install support: No Install Support
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