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Jet Service Desk  

Jet Service Desk 1.61 Windows

    Platform: WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Win2000,Windows2000,Windows2003,WinServer,Windows Vista Ultimate,Windows Vista Ultimate x64,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista E
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Size: 3 MB $ 174.00  
Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.

Additional modules and features:
-Events notifying system
-Reporting system based on Fast Report 4
-Administrator module
-Jet Service Desk Mail Gate
-Events notifying system

Main module includes integrated notifying system which informs the users about the following events:
-new request registration without responsible
-new request registration for current user
-adding comments and files to the request of current user by clients
-approach of start/reaction time of the request
-request due date expiration
Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.

Reporting system
The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.
Click to view Jet Service Desk screenshots
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Publisher: Da COBRA Software LLC | More by Da COBRA Software LLC | Visit Home Page
Downloads: so far this month, 0 last month, 21 total
License: Shareware $ 174.00
Last updated: More than a year ago (22 Nov 09)
Install support: Install and Uninstall
Requirements: RAM: 128 MB, HDD: 50 MB, SQL-Server: MS SQL 2000/MSDE, MS SQL 2005/Express, MS SQL 2008/Express.
Recent changes: Request Management Incident Management Problem Management Change Management Service Asset and Configuration Management Service-Level Management Knowledge Management
Publisher Country: United States of America
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Shareware | US$ 34.14 US$ 25.61 with 25% discount coupon