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LANDPARK HELPDESK 3.8.A
Platform: WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Win2000,Windows2000,Windows2003,Windows Vista Ultimate,Windows Vista Ultimate x64,Win98,WinNT 4.x,Win95,Win 3.1x,Windows Vista Starter,Windows Vista Business,Windows Vista Enterprise,Windows Vista Busines
LandPark Helpdesk helps you achieve optimal technical support. Increase responsiveness by establishing your Helpdesk team. Incident resolution management extended more widely to the entire infrastructure of your company (purchase requests, consumables non-IT items, etc ...). Choose the helpdesk tool that is tailored to your needs with a rapid, low-cost implementation: Requests directly made by users / Requests made on behalf of users / Requests made by email / Automated scheduling / List of tickets by status / Technician Schedule , Technical group schedule or suppliers with recurring tasks / Predefined messages are sent according to event types / Searching for a solution / Searching for objects that are associated with each user / Searching for objects in your database / Memos and alerts for overdue tickets / Ticket history / Queries / Statistics / Polls and surveys / Automated escalation / Project management / Technicians management / Absence management / Priority Management / Problems and solutions settings / Ticket code settings / Access rights / Company profile settings / Activate display filters when users make requests / News Settings, etc.
ADUC HelpdeskAdmin - In an ideal world a helpdesk would take care of most Active Directory related problems before they'd escalate up an expensive support chain. Unfortunately, we don't live in an ideal world, and the... ...