The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation.
Record and maintain detailed CI attributes & IT service dependencies
Establish & track CI ownership and accountability
Track CIs by type, owner, department, environment, status and/or vendor
Establish relationships within and between IT services and CIs
Maintain data integrity through audit tracking & change logs
Determine CI status, generate compliance reports
Link CIs to specific documentation including policies, processes and procedures
Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality
Custom reports, record duplication and data export functions
Dynamically update IT Service and CI relationships
Generate business-specific IT Service Catalog with pricing
...and many more features!
The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:
Configuration Management Policy Template / Example
Configuration Management Process Overview / Example