Web based: no software installation on the end user PCs or on your company servers.
Quick & easy access: starts from the web in a few seconds.
Soft impact in your LAN environments: is compatible with most existing firewalls and NAT.
Fast to implement: is deployed and ready in less than 10 minutes.
Browser independent: works with any browsers Internet Explorer, Fire Fox, Opera.
Complete hosting & maintenance: no additional infrastructure and no IT resources required.
. Full remote control . Double passwords protection. . File browser (upload/download and DOS system commands) . Keyboard and mouse control
. Enable/disable keyboard and mouse on guest pc . View mode for e-learning purpose . Easy sending files/patches . Integrated chat . Multi viewer with "magnification tool" (more PCs in the same time) . All PC controlled by one operator in the same time . PC logon / logout (SAS sequence as NT Service) . Integrated with web ticket module (Pure Portal) for tracking your assistances . Operator assistance recording (visual) . Data exporting in excel sheets to make a reports
. Possible integration with the customers of CRM
Pure Help Desk is available in two different ways: the first, used by our customers in most of cases is ASP mode with complete hosting & maintenance, the second is onsite installation.
By registering to Pure Helpdesk service you use the server farms located in USA.
Oxygen Nine hosts its high-speed servers in secure, state-of-the-art facilities that provide redundant full-transit connectivity to multiple global Internet backbone providers. Dynamic, optimized routing technology assures you and your guests enjoy the fastest possible connection.
Onsite installation let you run on your servers the Pure Helpdesk software using your internet connection and your IT structure. You can get more information about licensing Pure Help desk: here.
Note: at least one of these ports should be open in outgoing (TCP/IP) 443, 3128, 8080