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IT Service Management Toolkit (Single User, Download)  

IT Service Management Toolkit (Single User, Download) 2.1 Windows

    Platform: Windows 3.1x,Win95,Other systems,WinNT,Windows 2000,WinXP,Win98,WinME,Windows Server 2003,Windows XP x64
(No download - this is a Buy-Only product)   Buy Now   
  $ 99.00  
IT Service Management (ITSM) Toolkit

 

This comprehensive IT Service Management toolkit provides a baseline set of proven, tactical deliverables for IT professionals. The toolkit includes essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization.

t Service Level Agreement (SLA) template

t Operational Level Agreement (OLA) template

t IT Service Catalog template

t IT Service Narrative template

t ITSM Service Delivery & Support Process overviews

t Integrated Service Management Framework

t ITIL Process Charter template

t Process Maturity Advanced Self Assessment workbook

t Roles & Responsibilities (ARCI) template

All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations and more.


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Publisher: ProcessWorx LLC | More by ProcessWorx LLC | Visit Home Page
Downloads: so far this month, 0 last month, 126 total
License: Shareware $ 99.00
Last updated: More than a year ago ( 2 Oct 09)
Install support: No Install Support
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