AgentDialer is a state of the art predictive dialer that your business can rely on. It requires no additional telecom hardware, calls are made through a SIP based VOIP service or Skype. Because this is a software only solution, AgentDialer is easy to use, flexible, and affordable. Unlike traditional predictive dialers, Agent Dialer enables agents to work remotely, such as at home or even in a different country. The only requirement is a broadband internet connection for your agent.
AgentDialer is a predictive dialer and a semi automatic dialer system combined. In predictive dialing mode, the system automatically dials the next phone number. If it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up. If it is answered by a live person, it connects the call to an agent automatically. In semi automatic dialing mode, the system can automatically dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent.
The key features of this program's Predictive Dialing mode include:
-No telephony hardware or phone line required. -Calls can be made through Skype. -Agents can work remotely, such as at home. -Screen pop-up will automatically contain all information about the customer on the current call. -Skip answering machines or leave messages automatically. -Record phone conversations. -Save notes about the phone call. -Easy agent call report. -Supports multiple phone lines and multiple agents
Semi-automatic Dialing Key features include: -Dial a phone number, transfer the call to another number, play a pre recorded message or record the conversation, all by the press of a single key.
General features include: -Easy to use spreadsheet interface, a do not call scrubber along with easy importing and exporting of a call list.
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