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WebCon Simple Help Desk  

WebCon Simple Help Desk 5.0 Windows

    Platform: Windows Server 2003,Windows Server 2003 x64,Windows Server 2008
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Size: 1 MB $ 2000.00  

WebCon Simple Help Desk is a ready for action help desk solution designed for companies. System managing process of assigning tasks for help desk group. Implementation of task is based on five step help desk workflow. Thanks to using categories of tasks and help desk workflow support for tasks is better organized, faster and documented. HSupervisors of help desk have constant access to information`s about all changes in assignment tasks. Thanks to it they have opportunity to control quality of provided service. Moreover Simple HelpDesk offer reports for managers which let managers to have access to newest statistics.

Employee of help desk support have fast and clearly access to tasks assigned to them. They are informed about all new tasks assigned to them by e-mail message. All changes of implemented task are also reported by e-mail notification.

During adding new task system allow to:
  • choose category
  • set priority
  • assign task to person
  • set maximum time to implementation
  • add description for the task
During implementation of task is possible to:
  • change all basic parameters
  • return task to author
  • change assigned person
  • add comments

Very important element of Simple Help Desk system is reporting section. Supervisors and personnel with assigned tasks have access to personalized reports. Manager view showing help desk users with number of assigned tasks, list of tasks left behind, undone tasks and few graphs showing statistics of activity of help desk. Help desk support have have also personalized view of reports. It shows all important statistics connected with task assigned to them.

Flexible configuration provides a possibility to adjust the system to personal requirements. elp Desk in your company can work more effectively.
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Publisher: WebCon Solutions | More by WebCon Solutions | Visit Home Page
Downloads: so far this month, 0 last month, 48 total
License: Shareware $ 2000.00
Last updated: More than a year ago ( 1 Jun 10)
Install support: No Install Support
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