WebCon Simple Help Desk is a ready for action help desk solution designed for companies. System managing process of assigning tasks for help desk group. Implementation of task is based on five step help desk workflow. Thanks to using categories of tasks and help desk workflow support for tasks is better organized, faster and documented. HSupervisors of help desk have constant access to information`s about all changes in assignment tasks. Thanks to it they have opportunity to control quality of provided service. Moreover Simple HelpDesk offer reports for managers which let managers to have access to newest statistics.
Employee of help desk support have fast and clearly access to tasks assigned to them. They are informed about all new tasks assigned to them by e-mail message. All changes of implemented task are also reported by e-mail notification.
During adding new task system allow to:
assign task to person
set maximum time to implementation
add description for the task
During implementation of task is possible to:
change all basic parameters
return task to author
change assigned person
Very important element of Simple Help Desk system is reporting section. Supervisors and personnel with assigned tasks have access to personalized reports. Manager view showing help desk users with number of assigned tasks, list of tasks left behind, undone tasks and few graphs showing statistics of activity of help desk. Help desk support have have also personalized view of reports. It shows all important statistics connected with task assigned to them.
Flexible configuration provides a possibility to adjust the system to personal requirements. elp Desk in your company can work more effectively.